Shipping policy
Shipping
We know shipping can cost a fortune when purchasing gear, and we’re happy to offer FREE shipping on your order of over $99 in new gear in the continental U.S. with only a few exceptions for oversized items.
Exceptions to the free shipping offer include roof rack boxes, large boards, and some large sails and booms. These items are bulky, oddly shaped, and oversized and require extra time and effort to package safely. They also incur additional fees from shipping carriers.
Air Freight Shipping for Large Boards
For eligible oversized boards, we offer flat-rate air freight shipping to help move large gear more safely and efficiently. Air freight is commonly used for wing boards, downwind boards, kite surfboards, and windsurf boards that are too large or fragile for normal parcel shipping.
Important: air freight shipments are not delivered to your home. Your board ships to a commercial airport cargo facility near you, where you pick it up in person after it arrives.
- New eligible large boards: $99 flat rate
- Used eligible large boards: $179 flat rate
- Pickup method: customer pickup at the airport cargo facility
Eligible boards and available shipping options will be shown at checkout. Twin tips, kite foil boards, pump foil boards, foils, sails, wings, and smaller accessories are not included in this board air freight flat-rate program unless otherwise stated at checkout.
Estimated U.S. Ground Shipping Times
Most standard ground shipments from Windance leave from Hood River, Oregon 97031. To make checkout delivery estimates more helpful, we group U.S. states into general ground delivery zones based on typical carrier transit times from our location.
These estimates are for standard ground shipments after your order has shipped. Delivery times may vary due to carrier delays, weather, holidays, rural addresses, oversized items, and warehouse processing time.
| Estimated Ground Delivery | States / Regions |
|---|---|
| 1 business day | Oregon, Washington |
| 2 business days | Idaho, Utah, California |
| 3 business days | Montana, Wyoming, Colorado, New Mexico, Arizona, Nevada |
| 4 business days | North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Minnesota, Iowa, Missouri, Arkansas, Louisiana, Mississippi, Tennessee, Kentucky, West Virginia, Ohio, Indiana, Illinois, Wisconsin, Michigan |
| 5 business days | Alabama, Georgia, Florida, South Carolina, North Carolina, Virginia, Delaware, Maryland, New Jersey, Connecticut, Rhode Island, Massachusetts, New Hampshire, Pennsylvania, New York, Vermont, Maine |
| 7+ business days | Alaska, Hawaii, Puerto Rico, and U.S. territories / OCONUS destinations |
Checkout will show the most relevant shipping option based on your delivery address, cart contents, and available shipping methods.
Shipping Time Maps
Ground delivery times are estimated using standard carrier transit maps from Hood River, Oregon 97031. These maps are meant to give a visual guide to typical delivery timing and may vary by carrier and destination.
- USPS, FedEx, and UPS transit times may vary slightly by service and ZIP code.
- Remote, rural, oversized, and freight shipments may take longer.
- Delivery estimates begin once your order has shipped, not when the order is placed.
Occasionally, actual shipping cost may drastically exceed the amount charged for shipping at checkout. In these cases, Windance will contact you to confirm whether you'd like to pay the additional shipping costs, cancel the order, arrange in-store pickup, or pursue an alternate fulfillment method.
Shipping fees apply to Hawaii, Alaska, U.S. territories, international shipments, used gear, and orders less than $100.
We typically ship small items by US Postal Service, medium sized orders by FedEx and large items by truck freight.
We always strive to find the best shipping prices available and take care to package your items safely.
A few notes about shipping:
- Unless otherwise noted we allow FedEx to leave shipments unsigned at your address
- Truck freight orders do not ship to residential addresses. You pick them up at the nearest depot.
- Many Canadian orders get shipped to a US border town shipping depot such as "Ship Happens"
- Many Caribbean & South American orders get shipped to Miami to freight forwarders offices
- Please do not throw away the packaging if you suspect you are missing items or have shipping damage
Thanks for shopping at Windance, we love what we do here and are stoked to be of service to you!